Reviews

Very responsive to my husband’s needs.

My mother stayed here for a few weeks in room #3 to try to get stronger after a hospital stay. Unfortunately there were two huge obstacles that never got resolved. One was noise. My mother had a roommate that had successfully driven her previous roommate out of the room and wanted the room to herself again. She would turn up her TV volume in the middle of the night and during the day and also yell insults at my mom during the night, purposely interrupting her sleep. The staff told my mother that the rule is its your space and you can be as loud as you wish at any time, even if its bothering the roommates sleep. So for weeks my mother did not get a good nights sleep and her condition suffered. The other is a staff issue. The people are nice but too short handed. They put diapers on my mom because when she pushed the button for help to use the bedside restroom, it would be a half hour or longer before someone would respond. That’s not sanitary or right. I left messages, and one nice employee filed a grievance for the supervisor to help, but nothing was done about either problem other than issue ear phones, that were never used and the noise problems continued. My mom had to leave before she was ready, AMA, just to get some relief from both problems. She ended up back in a hospital ICU within 12 hours of exit from this place because of her weakened condition and is finally improving quickly. Sleep is critical to recovery, anyone with half a brain should know this.

After reading a couple reviews on the Medicare website I was nervous of my brother staying at Ashland Post Acute. THOSE REVIEWS WERE WRONG! The staff is attentive, caring, professional and willing to help. Every time I walk in, I’m greeted by the guy at the front desk, Hector. He’s kind and goes out of his way to help me. When I’m in my brother’s room, the really caring CNA Veronica comes by and checks on him and me. Then Christina the knowledgeable and kind nurse, updates me on what’s going on and asks if my brother or I need anything and Tess called me to see if she can help answer any questions. My brother seems happy being at Ashland Post Acute. My family appreciates the excellent care and customer care you’re all providing.

Caring, kind staff. However, understaffed after 5pm to about 8 or 9pm. You need full nursing and assistants during those hours.

Staff are very attentive, friendly & engaging. I have lunch with my aunt 2 times a week and the meals are tasty! A big shout out to Tess the activities coordinator, always something going on to keep the residents happy! Constant stream of therapists helping folks progress physically, getting them where they need to be. It’s a busy place, we like it!

My mother just completed two months of rehab after her fall. She is now moving around better than before her fall. Thanks to the rehab team! But there are some outstanding support folks that I would like to call out, Hector is the first person you see when you come in his smile and willingness to help you and awesome attitude and demeanor is a breath of fresh air. Thank you so very much. Taylor one of my mom’s aids is the best she made a connection with my mom that my mom wanted to take her home. Thier are many more caring folks that helped make her stay the best under the circumstances. Thank you all so much!

Peace of mind. My dad who needed rehabilitation after a hospitalization was admitted to Ashland Post Acute. When I leave after a visit, I know he will be well cared for. The staff are kind and friendly, and the facility is clean and inviting. He enjoys their puzzles, activities, garden area and food. I highly recommend them.

A very supportive place to be and they’ve met all my needs. I would recommend this place for anyone who needs healing.

This place is an absolute joke. My mom was half way in the bed and half way falling out pushing her button and nobody came . My moms roommate who was in a wheel chair was pushing her button. Nobody came. The roommate got herself out of bed and went down the halls looking for help. The bathroom was disgusting. Pee on the floor with a white towel covering it up. I was there for 4 hours and the bathroom was in the same unsanitary manner when I left. Over 1/2 of my moms clothes disappeared. And nobody knows anything. The staff is a hit and miss. There is a SMALL handful of caregivers and/or employees that have some compasion.

When visiting my friend I was horrified how understaffed and overfilled the facility is nothing like your photos posted . 3 beds almost all the rooms ,3 tvs each room it was dirty and 3 patients in a room u can’t even walk through without bumping the other patients

Thank you for the great shopping outing yesterday…it was a beautiful day to get out with residents and staff. What a nice experience 😁

My husband was there for rehab. he started having problems with nausea and vomiting, diarrhea and low blood sugar after a few days he felt so sick he had to insist on going to hospital himself, he was admitted to the cardiac icu, his heart was hardly pumping, his blood sugar was very low and he was severely dehydrated! He has now been in icu for 5 days if he hadn’t insisted on going to hospital he might not be here today he’s still not out of the woods.

When you need assistance, you ring your call light and they will not respond for at least an hour. The nurses are hateful and just filled w hate. Worst imprisoned experience of my life!! If you can, find a way to keep your loved ones out of here!

Comfortable place! The staff here is amazing!!!

My Dad is getting Rehab due to a total knee replacement. He has received great Nursing care with Christina & Jeff. PT care with Chip & Jill has been very helpful in getting him moving and convincing him to do so!

The staff for my father works very hard to care for him and reach his rehab needs.

A very well run facility!

We did not know anything about Ashland Post Acute when we select it for my wife’s rehabilitation following a case of pneumonia. We now know it enough to give 5 stars: The staff members are very competant and go above and beyond in patient care. The residents actually feel they are part of a “Family”. There are many planned activities to engage both the residents and the staff. I’m happy to share this positive experience with others. Eric Dittmer, Emeritus Professor SOU Geology

This place is terrible. Do not send your loved ones and pray they don’t send you.

I have been a resident of Ashland Post acute for 6 weeks. I’m very thankful for how well I have been taken care of. The staff cooks for us, serves the food, they bathe us when we need it, they clothe us then wash our dirty clothes, they give us our medication, they entertain us. I could mention many other things. If you need them I recommend them highly.

I know the staff here truly cares for their patients health and well being providing the best care and setting them up to succeed.