Getting Started
Learn all about how to begin your journey at Ashland Post Acute.
Insurance & Billing
See our list of accepted insurances and payment methods.
Healthcare Services
Learn what nursing services and therapies we offer at Ashland Post Acute.
Amenities
See what amenities Ashland Post Acute offers to make you feel at home.
Policies
Learn more about our policies like guests visiting and more.
Questions & Concerns
Find how to contact Ashland Post Acute regarding questions or concerns.
Getting Started
Who should I call to get started?
Our admissions team is happy to help you get started. Call Ashland Post Acute to discuss your care needs, verify insurance, schedule a tour, or learn more about our services. We’ll guide you through each step of the admissions process and answer any questions along the way.
What articles of clothing should we bring?
We recommend bringing at least one week’s worth of comfortable clothing, including pajamas, undergarments, and supportive shoes with non-slip soles. Be sure to label personal clothing whenever possible to help keep track of your belongings during your stay.
Can I bring personal belongings?
Yes! We encourage you to bring meaningful personal items such as family photos, books, blankets, small decorations, or other keepsakes to help make your room feel comfortable and familiar. Please avoid bringing valuables or large amounts of cash.
Insurance & Billing
What insurances do you accept?
Ashland Post Acute accepts Medicare, Medicaid, private pay, and many commercial insurance plans. Because coverage varies by provider, our admissions team is happy to review your benefits, answer billing questions, and help you understand your available options before admission.
How do I pay my bill?
Our business office can assist you with billing questions and payment options throughout your stay. If you have questions about your account, insurance coverage, or payment arrangements, our team is available to provide guidance and support.
Healthcare Services
Does Ashland Post Acute offer rehabilitation?
Yes. Our rehabilitation team provides personalized physical, occupational, and speech therapy designed to help patients recover after illness, injury, surgery, or hospitalization. Every therapy plan is tailored to support your individual goals and promote a safe return home whenever possible.
When will the doctor see me?
Following admission, a physician or qualified medical provider will evaluate you based on your clinical needs and regulatory guidelines. Your nursing team works closely with your healthcare providers to ensure you receive timely medical attention and ongoing communication throughout your stay.
How often will I have therapy?
Most patients begin therapy shortly after admission, depending on their condition and physician’s orders. Therapy is individualized and may be provided several times each week based on your treatment plan, progress, and rehabilitation goals.
Do I need to bring my medications?
In most cases, no. Your medications will be ordered through our pharmacy and managed by our clinical team during your stay. If there are any medications or medical supplies you should bring, our admissions staff will let you know before your arrival.
How long is a typical stay?
Every patient’s recovery is different. Your length of stay depends on your medical condition, rehabilitation progress, and physician recommendations. Our interdisciplinary care team regularly reviews your progress and works with you to prepare for a safe discharge.
Amenities
Are activities available?
Yes. We offer a variety of activities designed to support social engagement, recreation, and overall well-being. Residents can enjoy games, crafts, celebrations, fitness activities, entertainment, and other programs that encourage connection and enrich daily life.
What is your dining program like?
Our dietary team prepares nutritious, well-balanced meals while accommodating physician-ordered diets and individual nutritional needs. We strive to provide enjoyable dining options that support each resident’s health, comfort, and recovery.
Policies
Are pets allowed?
We understand how meaningful pets can be. Please contact our team to learn about our current pet visitation guidelines and any requirements that help ensure the safety and comfort of all residents, visitors, and animals.
What is your visitor policy?
Family and friends play an important role in the healing process, and visitors are welcome in accordance with our current visitation guidelines. Please contact Ashland Post Acute for the latest visiting hours and policies before your visit.
Questions & Concerns
How do you protect patients, staff, and visitors from COVID-19 and other infectious diseases?
We follow current infection prevention guidelines and maintain comprehensive protocols to help protect everyone in our community. Our team receives ongoing training in infection control, proper use of personal protective equipment (PPE), and safe care practices to provide a healthy environment.
What do we do if we have personal concerns?
We encourage residents and family members to share any questions or concerns with our care team. Whether you have questions about treatment, billing, or your overall experience, we’re committed to listening, addressing concerns promptly, and providing compassionate support.